cae365 Terms and Conditions

cae365 is an online casino and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the use of any service on the cae365 platform.

If you disagree with any part of these terms after reading them, please refrain from using our platform. By registering or logging in to the platform, you will be considered to have accepted the full content of these terms.

1.1 Applicability of Terms

These terms apply equally to our website, mobile version, and any associated digital services. Our Privacy Policy and Responsible Gaming Guidelines are also considered part of these terms.

1.2 Language and Interpretation

These terms are written in Bengali. In the event of any dispute or ambiguity, the Bengali version shall be considered final. cae365 reserves the right to update these terms at any time, and changes will be published on the platform as soon as they take effect.

To open an account on cae365 and use our services, the following eligibility requirements must be met:

• You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
• You must provide accurate and complete personal information — full name, valid email address, mobile number, and date of birth.
• Only one account per person is allowed. Creating multiple accounts is a violation of these terms and may result in account termination.
• You must have a valid payment account (bKash, Nagad, Rocket, or Upay) registered in your own name.
• You must agree to all the content of these terms and use this platform voluntarily.

2.1 Identity Verification (KYC)

cae365 may request completion of an identity verification process at any time if required. This process may involve requesting a copy of a National Identity Card (NID), passport, or birth registration certificate. We reserve the right to suspend withdrawals until verification is complete.

You are fully responsible for maintaining the security of your cae365 account. Please follow the guidelines below:

3.1 Password Protection

Keep your login credentials (username and password) completely confidential. Never share them with any third party. Use a strong password and change it regularly. You are responsible for any activity carried out from your account.

3.2 Account Transfer Prohibited

Your cae365 account is personal and non-transferable. Selling, renting, or allowing any other person to use your account is strictly prohibited. Any violation of this condition will result in immediate account closure.

3.3 Updating Your Information

Please notify us immediately if any of your personal details change. cae365 will not be responsible for any delays or issues with transactions caused by incorrect or outdated information.

cae365 is committed to ensuring safe and fast financial transactions. Below are the complete guidelines regarding our deposits and withdrawals:

4.1 Deposit Process

To deposit funds into your account, use a payment account registered in your own name. Deposits from third-party accounts are not permitted. Deposit amounts are generally credited to your cae365 account instantly.

4.2 Withdrawal Process

Withdrawal requests are generally processed within 5 to 30 minutes. The payment method used for a withdrawal request must match the method used for the deposit. The withdrawal process may be delayed if KYC verification has not been completed.

4.3 Transaction Cancellation

Once a deposit or withdrawal has been confirmed, it cannot be cancelled. In the case of any erroneous transaction, please contact our support team immediately.

cae365 provides attractive bonuses and promotional offers for new and regular players. Specific terms and conditions apply to the use of these bonuses.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. A 15x wagering requirement must be met before this bonus can be withdrawn.

5.2 General Conditions for Bonus Use

• Bonuses must be claimed within the specified time limit after being credited to the account.
• Each player may benefit from each promotion only once.
• Winnings earned from bonuses cannot be withdrawn until the wagering requirements have been met.
• cae365 reserves the right to modify, suspend, or cancel the bonus program at any time.
• Promotional bonuses cannot be converted to cash and cannot be transferred to another account.

5.3 VIP Program

Regular players may be included in our VIP program. This program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback benefit increases at each level. VIP level is determined based on a player's activity and loyalty.

All gaming and betting activities on cae365 are governed by the following policies:

6.1 Fair Play Guarantee

All of our games are supplied by reliable software providers. Game outcomes are determined through Random Number Generator (RNG) technology, which is completely impartial and verifiable.

6.2 Betting Limits

Each game and market has specific minimum and maximum betting limits. These limits are stated in the description of each game on the platform. cae365 reserves the right to change these limits under special circumstances.

6.3 Technical Errors

The outcome of any game or bet affected by a technical error or malfunction may be declared void. In such cases, the amount wagered will be refunded. Any winnings resulting from a technical error will not be considered valid.

6.4 Sports Betting

Cricket betting is available for BPL, IPL, T20 World Cup, and other international cricket tournaments. If there is any dispute regarding the result of a sporting event, the official announcement of the relevant sporting body will be considered final.

The following activities are strictly prohibited on cae365 and will result in immediate permanent account closure:

• Engaging in money laundering or any illegal financial activity.
• Abusing the bonus or promotional offer system, such as repeatedly claiming bonuses by creating multiple accounts.
• Attempting to hack an account or gain unauthorized access.
• Using any kind of bot, script, or automated software on the platform.
• Registering an account with false information or committing identity fraud.
• Harassing or threatening other players or staff.
• Operating an account on behalf of a minor (under 21 years of age).

cae365 is deeply committed to responsible gaming. We believe that gambling should be a form of entertainment, not a source of financial hardship.

8.1 Setting Limits

Players on our platform can set their own deposit limits, betting limits, and session duration. These features help players enjoy gaming responsibly.

8.2 Self-Exclusion

If a player feels that their gaming habits are getting out of control, they can temporarily or permanently close their account through our support team. Once a self-exclusion request is accepted, it takes effect immediately.

For more information about responsible gaming, please visit our Responsible Gaming page.

cae365 gives the highest priority to protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

9.1 Data Collection and Use

We collect only the information necessary to provide services, verify identity, and meet legal obligations. Your personal information is not sold or rented to third parties.

To learn more about how we manage your data, please read our Privacy Policy.

9.2 Reporting Suspicious Activity

If you notice any unauthorized access or suspicious activity on your account, please inform our 24/7 support team immediately. Taking prompt action can help prevent losses.

cae365 accepts no liability in the following circumstances:

• If a game or bet is interrupted due to an internet connection failure or a technical issue with a device.
• If a transaction is delayed or fails due to a third-party payment provider.
• If the account is harmed due to the player's own negligence or failure to maintain security.
• If the service is disrupted due to natural disasters, cyberattacks, or any unforeseen events.
• If any loss occurs as a result of the player violating these terms and conditions.

cae365 reserves the right to temporarily or permanently suspend any account in the following circumstances:

11.1 Reasons for Account Suspension

• If any provision of these terms and conditions is violated.
• If suspicious or fraudulent activity is detected.
• If KYC verification fails to be completed.
• Upon the player's own self-exclusion request.

11.2 Funds After Suspension

If an account is closed for legitimate reasons, the matter of fund withdrawal will be reviewed. If suspended due to a violation of terms and conditions, bonus funds may be forfeited. However, whether the original deposited amount is returned will be determined after investigation.

cae365 reserves the right to update these terms and conditions at any time. If significant changes are made to the terms and conditions:

• The change will be published on the website and the updated date will be noted at the top of the document.
• A notification regarding the change may be sent to the registered email.
• Continuing to use the platform after the change will be considered as your acceptance of the new terms and conditions.

If you do not agree with the new terms and conditions, you may close your account and withdraw your balance.

If you have any questions or complaints regarding these terms and conditions, please contact our support team. Our support is available in Bengali 7 days a week, 24 hours a day.

Email: [email protected]

You can also contact us directly via live chat. Our experienced support team is ready to provide full assistance on any matter.